Writing for supply chains - Lecture 2.5

00:49 Introduction
02:17 Omit needless words
04:26 Supply Chains
08:12 The story so far
09:20 F-Shaped Pattern For Reading Web Content (2006)
15:15 Inverted pyramid writing form
20:35 Writing for Supply Chains - Situations
21:10 Problem
24:48 Data
28:56 Product
34:18 Process
39:32 The Manual
44:26 Writing for Supply Chains - Antipatterns
45:37 Happy Talk
50:07 Arcane Naming
54:53 Hell’s bullets
59:13 Droning
01:02:10 Conclusion
01:04:30 2.5 Writing for Supply Chains - Questions?


Supply chains involve the coordination of large teams. Thus, written materials are king. Modern supply chains are simply not compatible with oral tradition. Yet, supply chain practitioners often fare terribly as far as their written communication skills are concerned. Let’s review what usability studies, and some notable experts, have to say on these matters. Also, supply chain initiatives, executed through the experimental optimization approach, must be thoroughly documented. The formulas and the source code answer the what and how questions, but they do not answer the why. The documentation must ensure that the supply chain scientists understand the problem they are facing. Over time, this documentation becomes the key to ensure a smooth transition from one supply chain scientist to the next.


  • The Elements of Style (First Edition), William Strunk Jr, 1918
  • F-Shaped Pattern For Reading Web Content, Jakob Nielsen, 2006