Fear of Change in Supply Chain

00:04 Introduction
00:20 Why are we talking about fear?
01:59 What are the people afraid of?
04:54 How many people are affected?
06:37 How can we mitigate this fear?
09:11 Surely there will be a reduction in headcount, right?
11:34 Let’s talk about the implementation of the solution. What can we do to ensure that this transition happens as smoothly as possible?
16:35 What tips do you have for the people that the manager is managing?
19:24 As a final point, how about those top-level executives? What tips would you give them?


A good Supply Chain Management (SCM) practice includes a healthy dose of conservatism as the cost of failure tends to be high. Yet, rejecting all change is not an option in a world where innovation drives laggard companies out of business.

To coin a phrase from the renowned author Aldous Huxley, we are now living in a “Brave New World” which, for many, takes some adapting to. Humans typically do not like change and even fear it. As such, when change does come to a company there will always be portions of staff who will be resistant to this new environment.

Realistically, there are categories of people who have a right to feel uncomfortable about technology and change undermining their roles within a company, for example the possible rise of autonomous vehicles threatening truck drivers' livelihoods. So how can such a fear be mitigated for white collar jobs?

Supply chain is often a domain that is anxious about change, and rightly so, because of the possible havocs it can wreak if a change is badly implemented. Yet innovation and the latest technological advances should be embraced by supply chains and business leaders. In this episode of LokadTV, we discuss how we can minimise the drama of an implementation and how managers can adapt and go from managing large, unqualified teams to instead small teams of highly capable individuals.

Nevertheless, it’s not always about downsizing teams. Looking ahead to the future, we try to understand how people rotate organically and how the implementation of modern forecasting techniques can create new, more fulfilling roles for employees. Change is inevitable and can bring many benefits.

To wrap things up, we discuss in more detail how people currently working in roles such as demand planning can improve their skill set, in order to ensure they remain adaptable and continue to bring added value to a company.